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Sylvia Caras

I'd like a link to the Service Science Readling List that Jim Spohrer mentioned.

Steve Cisler

I'll ask the conference organizers if they can get that.

Steve Cisler

Here is Spohrer's reading list:
Chesbrough (2005) Towards a new science of services. Harvard Business Review.
Chesbrough (2004) A failing grade for the innovation academy. FinancialTimes.
Rust (2004) A call for a wider range of services research. J. of Service Research.
Tien & Berg (2003) A case for service systems engineering. J. Sys. Science & Sys. Eng.
Rouse (2004) Embracing the enterprise. Industrial Engineer.
Karmarkar (2004) Will you survive the services revolution. Harvard Business Review.
Vargo & Lusch (2004) Evolving a new dominant logic for marketing. J. of Marketing
Oliva & Sterman (2001) Quality erosion in the services industry. J. of Management Science.
Bryson et al (2005) Service worlds. Routledge. London, UK.
Herzenberg et al (1998) New rules for a new economy. Cornell University Press. Ithaca, NY.
McAfee (2005) Will web services really transform collaboration? MIT Sloan Management Review.
Fitzsimmons & Fitzsimmons (2001) Service management. McGraw-Hill. New York, NY.
Sampson (2001) Understanding service businesses. John Wiley: New York, NY.
Evolution and Change: Managed, Designed, and Emergent Khalil, Tarek (2000) Management of Technology. McGraw-Hill, New York, NY.
Nelson (2003) On the uneven evolution of human know-how. J. of Research Policy.
Agre (2004) An anthropological problem, a complex solution. J. of Human Organization.

Steve Cisler

Here are the unanswered questions submitted to the fourth panel at the April 21 conference:

We don't need sophisticated technology to read the contents of an old library. A digital library needs a huge infrastructure of technology just to read it. What kind of difference will that make regarding the longevity of good libraries? Will 'peak oil' make any difference?

If high tech companies believe that enlightened social policy will overcome the digital divide, does it follow that these same companies will be creating internal social and policy awareness department for competitive advantage?

Growing pains vs. growth of a (the?) divide. Yes we are in the early stages. Yes there will be much more diffusion (penetration) What is to prevent the considerable capabilities that have emerged from enabling abuses by the haves of the have nots? Egalitarian availability is not inevitable. Think about robber-barons and Detroit's destruction of mass transit.

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